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Terms & Conditions

Product returns

Please note all Herbs of Gold products must pass most rigid quality assurance and other scientific tests as outlined by the Australian Therapeutic Goods Administration. Herbs of Gold products are in perfect condition when they are dispatched from our warehouse.

Therefore, it is a Herbs of Gold policy that any products ordered through this Herbs of Gold website are the responsibility of the recipient. Due to Herbs of Gold’s company policies, and in line with our own quality assurance requirements, there will not be any refund of products purchased over the web.

Products can be returned or exchanged only in the following circumstances.

  • Damaged in transit
  • Incorrectly shipped
  • Faulty product

Otherwise due to the health risks from tampering all products are considered to be sold on a "No Return Basis".

No refund or exchange will be given for:

  • Change of mind
  • Products that have been open or tampered with or are not in a resalable condition
  • Incorrect orders made by the recipient

Overseas Customers

IT IS THE RESPONSIBILITY OF THE PURCHASER TO ENSURE THAT THEIR COUNTRY'S CUSTOMS/QUARANTINE LAWS ACCEPT THE IMPORT OF PRODUCTS PURCHASED.

HERBS OF GOLD CANNOT PROVIDE ASSURANCE OR INFORMATION RELATING TO A FOREIGN COUNTRY'S CUSTOMS REGULATIONS.

HERBS OF GOLD DOES NOT TAKE RESPONSIBILITY FOR ITEMS CONFISCATED AT YOUR COUNTRY'S PORT AND WILL NOT PROVIDE A REFUND OR EXCHANGE IN THIS OCCURRENCE.

Merchant Information

Herbs of Gold Pty Ltd, Unit 1/102 Bath Rd, Kirrawee, NSW 2232. Telephone 1800 852 222. Overseas +61 2 9545 2633. Fax +61 (2) 9545 1311. ABN 29 003 718 152. All products shipped from Unit 1/102 Bath Rd, Kirrawee, NSW.

Shipping

Shipping is between Monday and Friday. For your convenience please ensure that someone is able to receive your items at the shipping address you specify. If no one is able to receive the items at the time of delivery a calling card will be left. It is the recipient’s responsibility to call the number on the calling card to organize another pick up or delivery time.

Australian Orders

  • Flat rate $8 for delivery within Australia.
  • Orders over $150 are freight free (order total excluding shipping).

International Orders

International orders are not currently available.

Shipping times

Please allow up to 3–14 days for delivery within Australia.

Privacy Policy

We take your privacy seriously

We collect and store all Personal Information with the understanding that such information is privileged and to be used only for the purpose for which is was disclosed.

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers. This Personal Information is obtained via our website, e-newsletter subscription or user registration.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time; all you need to do is let us know.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure. Personal Information transmitted to us online is protected by SSL encryption and passwords are stored using one-way encryption, ensuring that passwords are never known by us. In circumstances where a password is forgotten, the password must be reset using a validated email address.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for several years.

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© 2017 Herbs of Gold Pty Ltd.  Always read the label. Use only as directed. If symptoms persist consult your healthcare practitioner.

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