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Terms & Conditions

Product returns

Please note all Herbs of Gold products must pass most rigid quality assurance and other scientific tests as outlined by the Australian Therapeutic Goods Administration. Herbs of Gold products are in perfect condition when they are dispatched from our warehouse.

Therefore, it is a Herbs of Gold policy that any products ordered through this Herbs of Gold website are the responsibility of the recipient. Due to Herbs of Gold’s company policies, and in line with our own quality assurance requirements, there will not be any refund of products purchased over the web.

Products can be returned or exchanged only in the following circumstances.

  • Damaged in transit
  • Incorrectly shipped
  • Faulty product

Otherwise due to the health risks from tampering all products are considered to be sold on a "No Return Basis".

No refund or exchange will be given for:

  • Change of mind
  • Products that have been open or tampered with or are not in a resalable condition
  • Incorrect orders made by the recipient

 

 

Merchant Information

Herbs of Gold Pty Ltd, Unit 1/102 Bath Rd, Kirrawee, NSW 2232. Telephone 1800 852 222. Overseas +61 2 9545 2633. Fax +61 (2) 9545 1311. ABN 29 003 718 152. All products shipped from Unit 1/102 Bath Rd, Kirrawee, NSW.

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